Introduction
Snapchat is one of the most popular social media apps for sharing photos and videos with friends. The app is known for its quirky filters, but sometimes those filters don’t work properly. There are a few things you can do to fix this problem, though! Here’s everything we know about why Snapchat keeps crashing:
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Let’s troubleshoot the issue so that you can get the app back up and running.
- Restart your phone. If the problem persists, try restarting your phone and then open Snapchat again.
- Force close the app and open it again. Force closing an app is a way to temporarily stop it from running so that you can troubleshoot whatever issue you’re having with it. To force-close an app on Apple devices (iPhone, iPad), double tap on the home button to bring up all of your apps at once; this should be a list of everything that’s currently running on your device in addition to any widgets and shortcuts you have set up at the bottom of your screen. Swipe upwards on each individual app until they start jiggling, making them easier for you to see individually before tapping one and pressing “Force Quit” in order for the program itself to end immediately without saving anything or prompting any warnings about losing unsaved data or settings changes made prior during normal use (this option will vary depending on which version of iOS system software is installed).
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Force close the Snapchat app
If your Snapchat app is still crashing, you can try force closing the app. To do this, follow these steps:
- Open Settings on your phone and tap General.
- Tap Storage & iCloud Usage, then find Snapchat in the list of apps that uses storage space on your device.
- Exit out of Snapchat all the way by pressing back until you return to your home screen; it may take several presses for it to fully exit out of Snapchat’s memory (and thus clear up some system resources).
- Now open Snapchat again from within Settings > Storage & iCloud Usage and confirm that you want to close all data associated with this app (this will remove any images or video clips that have been sent through it).
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Clear Snapchat cache and data
- Go to “Settings”.
- Select “Applications”.
- Select “Application Manager” or “Apps”, depending on your device version (this is the same as step 2).
- Find Snapchat in the list of applications, and tap its name once to open in editing mode (this will make it easier for you to clear cache and data individually)
Update your phone’s operating system
The first step to troubleshooting Snapchat’s crashing problem is to update your phone’s operating system. It is important to keep your phone updated because the latest updates will solve many problems that may be causing issues with the app and other apps on your device.
- iOS users can update their devices by going into Settings and choosing General > Software Update. After that, tap Download and Install if iTunes asks for permission, then wait until it finishes installing before opening Snapchat again.*
Update Snapchat to the latest version
Update Snapchat to the latest version
If you haven’t updated your phone to the latest software, try doing that first. You can check for software updates by going into Settings on your iPhone or iPad and scrolling down until you see “General,” then select “Software Update.” On Android devices go into Settings > About Phone > Software Updates and follow the prompts there. If there’s an available update, follow the installation instructions provided by your device manufacturer to proceed with installing it.
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Delete Snapchat and reinstall it
If your Snapchat keeps crashing, the first thing you should do is delete it and then reinstall it. This will reset your data and remove any corrupted files that may be causing problems with the app.
If you don’t have enough storage space on your phone, you’ll need to clear out some space by deleting photos or videos. If that doesn’t work, try restarting your phone before reinstalling Snapchat again.
We hope that one of these options works for you!
If you’re still having trouble using Snapchat, try to reinstall it. Go to your device’s settings and select “Applications,” then go to “Manage Applications.” Select Snapchat from the list of installed apps, then tap “Force stop” and “Uninstall.”
If that doesn’t work, you can contact Snapchat customer service by visiting their website at https://support.snapchat.com/customer/portal/articles/1888284-how-do-i-contact-snapchat-for-help or via email at [email protected]. Please note that we are not affiliated with Snap Inc., so we cannot assist you with technical issues related to the app itself; however, if you’re stuck on a particular step in our troubleshooting guide above, please send us an email!
Conclusion
We hope that one of these options works for you!